Shipping & Returns

Shipping and Delivery

Equine Envy offers shipping at flat rate.

Depending on the service, you will receive notification and a tracking number when your item has been fulfilled.

In-store Collection

Equine Envy is happy for customers to place their orders via the website, and select 'In-store Collection' if they want to reduce their costs & pick up from the store themselves (or organise someone to collect on your behalf - in which case we require notification that this will occur).

Time for delivery:

All orders are hand packed at Equine Envy and we work as fast as possible to be able to get your gear to you. We aim to process and send orders within one business day, orders must be in before 3pm for same day dispatch.

Delivery will then take between 2 and 7 business days for orders within Australia - Rural areas may take a little longer to receive their goods. 

Tracking

You will be notified of the order confirmation and dispatch through your account via email, however the tracking of your parcel is available through Australia Post. You will receive an email containing your tracking number and the tracking service once your order has been dispatched.

Return/Exchanges

Equine Envy  has an exchange or credit policy. No refunds will be given for non-faulty items. If for any reason you wish to exchange an item, it must be returned within 14 days of purchase. Goods must be returned in original packaging, with swing tags attached and must be unworn and unwashed in original saleable condition to be eligible for return. Please note- We do not offer exchanges on any sale items as we cannot guarantee availability of sizes and styles.